BUHAY CALL CENTER

[jazaustria]

share your experiences guys!

and if u may, please indicate the name of the company you are working / worked for and the account...

OT: I've been with
IBM Daksh - Bell TV / card swap
Concecntrix - Dish Network
HSBC - HBUS
Teleperformance - TELSTRA Bigpond (currently working)

HSBC is still the best for me! -reminiscing-

[ram013]

IBM Shared services- working for IBM account

[Jon]

4 years ako sa industry.

Qualfon, Phils. (6 months only) = Tracfone Wireless and Net10
Accenture - BPO Capability (3 years and 2 months) = Project Leo

ngayun nasa smae company pa rin pero di na BPO.

[pong]

nag-call center din ako... at grabe, naluoy ako sa loob ng 2 buwan. no-brainer at puro pa pa-sosyal ang mga katrabaho mo. (no offense meant). mantakin mo, naka-N80 (yun pa ang uso noon) pero walang pambayad ng kuryente? tsk tsk.

[vir]

ang masasabi ko lng saludo ako sa mga call center agents..dahil kaya nila yung mga bagay na di ko kayang gawin..ang magtrabaho buong magdamag at matulog sa araw at yung maya't maya tumatawag sa phone or mag take ng calls..

kaya deserve nyo talaga ang higher compensation..

[bajuy]

im currently working for a financial institution

kakasawa din kausap mga onaks promise 

[jazaustria]

working in a call center is not a joke. you have to talk for 8 hours a day, 5 times a week for some.....
trying your best to either sell, troubleshoot, etc and sometimes even lie to convince customers and ofcourse deal with stupid people.

yun nga lang, kahit high school grad can easily enter the industry, which is i think, for me, is nakakadegrade kasi kalevel mo high school grad lang? (no offense).

aside from that, wala kami holidays, hindi fixed ang schedule, and sobra mapolitika inside....


the only motivation that we only get is the high compensation..... =((

[vir]

OT: don't feel degraded kung may kasama ka man na HS grad..for sure di nila ginusto na di cla makapagcollege..

ako nga bilib sa knila kasi minsan daig pa nila yung nakatapos ng pag-aaral,walang work kaht sa call center di matanggap..eh cla HS grad pero magaling magenglish,call center agent..diba parang nakakainspire pa nga..

kaya saludo rin ako sa mga company na nagbibigay ng opportunity sa mga katulad nilang hindi nakapagtapos ng pag-aaral..

cguro what we should do is to look for a job that really fits our educational attainment..

[jazaustria]

I've tried that a lot of times, natatanggap nga ako pero ibang job naman ang inooffer saken! I'm a frustrated MARKETER! sayang ang ideas na naiisip ko! I have a list here..... hehe...

siguro I need to establish my own business so i can put my ideas into reality.....

i have nothing against hi school grads, don't take me wrong.... i just can't help myself being annoyed with what others think of call center agents... most people tend to think that it's an easy job and we can't get into some major companies here in the phillies so we tend to stick with our skill which I admit, i acquired from call centers and that is to speak ENGLISH.

but also, knowing or being ENGLISH literate doesn't justify a person's intelligence. 

[vir]

so ganun gawin mo,make the most out of it..habang nanjan ka,develop and improve your skills..at pag tingin mo you have enough,try mo uli maghanap ng work outside call center/bpo industry..just keep on trying..

at since malaki sweldo mo..tama iinvest mo yan or ipunin mo para makapagstart ka ng sarili mong business..that's the best option para kumita ng pera..that way,fully magagamit mo na yung marketing skills mo..and the best part of it..ikaw ang boss!..

[ram013]

There's nothing wrong working in a call center as long as you have a goal. In this type of industry you can develop a lot of your skills aside from your english proficiency.

Like in my case, I started as a CSR but now Im in a management position so my leadership and management skill is being honed. Also, in my current line of work, I have the power to create processes and develop systems so in this case my background in Comp Sci is put into action.

When you work in this industry, you just have to look at it on a different perspective and make the most out of it.

Finally, working in this type on industry is not for no brainers (well I think it depends on the company and the account you are supporting)

[MaRfZ]

Working also in a BPO company kung saan kailangan ng matinding analysis, dahil kung laging may mali yari talaga kay client, okay naman sa ganitong environment kahit na malayo sa tinapos kong kurso na tourism.

[alternative09]

Alorica aka Vertex Solutions - inbound for Globe telecoms
Influent - outbound sales for HSBC
Eperformax - customer service for PayPal
Sykes Asia - customer service for AT&T

lahat yan from 2006 to 2007 lang..

[maki8019]

Teleperformance (Sprint)...hirap maging CSR...di ako nakakaadjust sa tulog at kain..lol

[blue_ice1103]

Almost 1 year din ako nagtrabaho sa call center(NCO) bago nagcollege. Siguro kung di dumating yung opportunity para magcollege baka nandun pa rin ako hanggang ngayon. Gusto ko kasing ipakita sa tatay ko noon na kaya kong makahanap ng trabaho ng hindi umaasa sa business niya. Hindi naman siguro dapat mafeel na degraded kung may kasama ka na HS graduate lang. Mas nanliliit pa nga ako noon dahil mga nakapagcollege yung kasama ko.